Customer Support
Find answers and solutions to many common problems below. Get started by reading the questions below...
Software Use
Billing Questions
Shipping Questions
Other Questions
Software Use
Q. Can't Find Your License Number?
You should have recieved your license number via email and when you placed your order. If you did not recieve an email, you can contact us at support@registrydefender.com and a customer support representative will respond with your license number. Please make sure to include the email address your ordered with.
Q. I correctly entered my license number but it won't register.
If you get an error communicating to license server: You may be seeing this message because your firewall is preventing Registry Defender from validating your license number with our registration server. In order to activate your software, you will need to temporarily turn off your firewall software (Norton, Windows Firewall, McAfee, etc.) After disabling your firewall, go back into Registry Defender, re-enter your license number, and click activate. Note: After disabling your firewall, you should turn it back on after you validate Registry Defender. In some cases, this will happen automatically.
If you cannot turn off your firewall, contact us for more detailed assistance at service@registrydefender.com. Please make sure to specify that you received an error communicating to license server so we can respond accordingly.
If you get an invalid license number error: If you are seeing an "invalid license number" error, please make sure that you are entering your license number exactly as it was provided to you. It is case sensitive, so enter capital and lower-case letters exactly as they appear. If you are still getting this message, contact us at service@registrydefender.com. Please make sure to specify that you received an "invalid license number" error so we can respond accordingly.
Q. I already upgraded but it still tells me it can only fix 20 errors?
After purchasing the retail version of Registry Defender, we supply your license number directly on the thank you page. We also send this license number to you via email. Once you have the license number, simply click on the "register" button and enter it in. Then you will click activate and be able to scan and fix all errors Registry Defender has found. If you cannot locate a license number, simply notify our support staff via email and they will respond with your license number.
Q. How do I use this software?
Registry Defender is made so you can simply click on "Scan Registry For Errors" button and after the scan click the "Fix Errors" button.
Q. It cleans most of the errors but it leaves a couple left over?
In this case the error/errors found are currently running and Registry Defender cannot delete something that is currently being used. To fix these last errors, simply close out whatever applications are running and then click the fix errors button again.
Q. What does the Startup feature do?
The Startup feature lets you see what applications automatically begin running when you turn on your PC. The more programs that are running, the slower your PC will startup and the slower it will run when using it. For programs you use all the time, this feature can be convenient however all too often this will just cause your PC to run less effectively.
Q. What are the settings I can choose from?
1. You can choose to run Registry Defender Daily, weekly, monthly, or manually depending on your own prefernce or use of the computer.
2. You can view your license number and experation date.
3. You can choose to minimize or close Registry Defender with a simply click in the check box.
Q. Is it safe to delete the registry errors?
There is no doubt about it. Registry Defender has a backup built in so you can always retrieve deleted information.
Q. How does the backup work?
Registry Defender will back all deleted errors in a folder. In the event you want to restore any of these, you can go to the backup section of our software and restore any deleted items on a per day basis.
Q. What is / How do I view the Detailed Error Report?
The Detailed Error Report shows you EXACTLY what errors Registry Defender has detected. You can view them by clicking on the "detailed error report" button.
Billing Questions
Q. What is your return policy
Registry Defender is a downloadable software and we provide immediate access to our software following a purchase. Because of this, Registry Defender maintains a strict no refund policy. You will be given your license number directly on the thank you page when the purchase is complete.
Q. I have a duplicate charge on my Credit Card
We are happy to credit back for any duplicate purchases, no questions asked. If you have more than one charge from us, email us at support@registrydefender.com and a customer support representative will send this to our billing department. A representative will email you back within three business days with a confirmation of your refund.
Please make sure to include the email address used to make the purchase so our representatives can locate your charges.
NOTE - THIS SOFTWARE IS FOR AN INDIVIDUAL CONSUMER LICENSE. ANY UNAUTHORIZED SALES, REPRODUCTION; OR COPYWRITE INFRIDGEMENT WILL BE GOVERNED BY FEDERAL TRADE LAWS. ANGLE INTERACTIVE RESERVES THE RIGHT NOT TO CREDIT BACK FOR DUPLICATES IF IT BELIEVES THAT ANY OF THESE CONDITIONS HAVE BEEN BREACHED.
Q. View our full Terms and Conditions
To review our full Terms and Conditions, click here.
Shipping Questions
Q. How long does it take to receive the Registry Defender backup disc?
The backup disc normally takes about 4-6 weeks to arrive. This comes direct from our distribution center.
Q. I received a broken disc or it has been longer than six weeks and I have not received my disc.
We are happy to ship a new disc out to you free of charge. If you have received a broken disc or never received the original disc and it has been more than six weeks, please email our support staff at support@registrydefender.com and a customer support representative will have a new disc shipped. This should arrive within a week. (US CUSTOMERS ONLY).
Please make sure to include the email address used to make the purchase so our representatives can locate your appropriate address.
Q. Directions for CD use.
The directions for CD use are located on the box that the disc was shipped in.
*Free trial of Registry Defender will only repair 20 errors.
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