General Help
Find answers and solutions to many common problems below. Get started by reading the questions below...
Customers
General Questions
Registry Defender Questions
Techincal Questions
General Questions
Q. What is the Windows Registry?
The Windows Registry is a central hierarchical database in Windows used to store information necessary to configure the system for one or more users, applications, and hardware devices. The registry contains information that is constantly referenced during operation, such as profiles for each user, the applications installed on the computer; and the types of documents each can create, property sheet settings for folders and application icons, what hardware exists on the system; and which ports are being used. Windows Registry is a vital part of Windows, if it is damaged, your whole system may be corrupted and cannot be used.
Q. Why do you need Registry Defender?
The Windows Registry is a database repository for information about a computer's configuration. The Registry keep growing when you use Windows. As it does so, it attracts obsolete and unnecessary information, and gradually becomes cluttered and fragmented. With the growing of the Registry, it can degrade the performance of the whole system and cause many weird software problems.
Q. What does Registry Defender do for you?
Registry Defender scans the Windows Registry and finds incorrect or obsolete information in the Registry. By fixing these obsolete information in Windows Registry, your system will run faster and error free. The backup/restore function of the tool let you backup your whole Windows Registry so you can use it to restore the registry to the current status in case you encounter some system failure.
In short, Registry Defender helps you get rid of the bloat in the Windows Registry and achieve a cleaner, faster system.
Q. Will Registry Defender change any data in my Registry?
Registry Defender will only remove invalid entries from Registry, which are not required in the working of any of your programs.
Q. What if something goes wrong with my system?
Registry Defender only repairs registry items which we determine safe to fix. Before any repair is made, Registry Defender makes a backup of that registry item. If you ever want to restore this backup, open Registry Defender, click on the "Backup" tab, and select the backup you want to restore, and click "Restore."
Q. Is it safe to delete the registry entries?
You don't need to worry about repairing registry items, since Registry Defender makes a backup of any item before it is repaired. Just "Restore" the backup to bring back all original registry settings.
Q. Can I restore my old registry?
Yes, you can revert all the changes made by Registry Defender by using the Registry Defender's Backup Tool.
Q. How will the product be delivered to me?
We will send you the necessary information and the setup file along with the password. And with that you will be able to install the product.
Q. I'm getting popups from Registry Defender
Registry Defender is guaranteed 100% free of adware and spyware. Our software never launches popup ads on your computer. If you are seeing popup ads, they may be coming from the website you are visiting or other software installed on your computer. To reduce popup ads, try using a popup blocker or scan your system for adware (using a program like Ad-Aware).
Q. Remove me from your mailing list
To be removed from our mailing list simply enter your email address here.
Q. I want to sell your products
We'd love to talk with you more! Please email us at sales@registrydefender.com for details.
Registry Defender Questions
Q. How to Scan and Clean Registry?
The Windows Registry is a database repository for information about a computer's configuration. The Registry keep growing when you use Windows. As it does so, it attracts obsolete and unnecessary information, and gradually becomes cluttered and fragmented. With the growing of the Registry, it can degrade the performance of the whole system and cause many weird software problems. Use this product regularly to make the registry error free and boost your system performance!
Step 1 - Scanning: To start the Registry scanning, click the 'Scan Registry' button.
Step 2 - Reviewing Problems: After the Registry scan is complete a detailed view of the scanned problems will be displayed. If you don't want to fix a specific problem, just clear the checkbox before it and then that item won't be fixed. (By default, the program fix all problems it finds).
Step 3 - Fixing: Click 'Fix Problems' button to fix the problems found in the scanning process. (If you have cleared an item, then that item won't been fixed)
Q. How do I uninstall Registry Defender?
On Windows Vista:
Please press Start -> Control Panel -> Programs -> Uninstall a program -> Registry Defender
On Windows XP:
Please press Start -> Control Panel -> Add/Remove Programs -> Registry Defender
On Older Systems:
Please press Start -> Settings -> Control Panel -> Add/Remove Programs -> Registry Defender
Technical Questions
Q. What are the system requirements?
Registry Defender works on most Windows OS platforms, including Windows XP, Vista, 2000, 98, 95, and Me.
Q. Problems? Please Install the VB6 Run-Time Kit
If Regsitry Defender does not run on your system or you encounter problems, please install the VB6 Run-Time Kit and try opening the application again.
Download and install the VB6 Run-Time Kit from Microsoft. Click the "Download" button to download and click "Run" button to install.
Q. MSCOMCTL.OCX Missing or Invalid
If you see this message you are missing the MSCOMCTL.OCX file. You need to download, install, and register this file.
Step 1. Download MSCOMCTL.OCX (Click Save and select your desktop)
Step 2. Move MSCOMCTL.OCX from your desktop to C:\WINDOWS\system32\
Step 3. Register MSCOMCTL.OCX.
Click Start > Run > and type REGSVR32 MSCOMCTL.OCX
Q. STDOLE32.TLB Missing or Invalid
If you see this message you are missing the STDOLE32.TLB file. You need to download, install, and register this file.
Step 1. Download STDOLE32.TLB (Click Save and select your desktop)
Step 2. Unzip stdole32.zip on your desktop.
Step 3. Move STDOLE32.TLB from your desktop to C:\WINDOWS\system32\ Warning: Do not replace STDOLE32.TLB if you already have that file in your system.
Step 4. Register STDOLE32.TLB.
Click Start > Run > and type REGSVR32 STDOLE32.TLB
*Free trial of Registry Defender will only repair 20 errors.
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